What if my personal details change

You can update your new address yourself by logging into your Member Self Service (MSS) account. If you have never registered for MSS please contact the Pensions Administration Team for your username and password.  Alternatively, if you do not want to use MSS you can complete a Change of Personal Details Form.

Please complete a Change of Bank Form to let us know about your new Bank details.

It is important that you keep us informed of any changes to your bank or address to ensure that your pension payments are made correctly and any correspondence is sent to the correct address.

Please note that the Pensions Administration Team cannot accept changes of address notified by telephone or email.

If your marital or partnership status changes, you can complete a Change of Personal Details Form so that the Trustee is aware of your current Qualifying Spouse. If you are in receipt of a Total Incapacity Pension or a Partial Incapacity Pension, you should also update your SOCPF Death Benefit Form for Incapacity Pensioners.

In the event of your death, a dependant’s pension may be paid to an Adult Dependant, at the discretion of your Employing Company, if there is no Qualifying Spouse. See the Adult Dependants Factsheet for further details.