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Contact Us

We are here to answer your queries. Simply contact our team using the details below.

  • For benefit information

    If you have any queries about your pension you should contact the Pensions Administration Team.

    Email: UK-PensionsAdmin@shell.com

  • SCPF Scheme Secretary/Trustee

    If you have a query you would like to raise with the Trustee that is not covered by the Pensions Administration Team, please contact Amanda Burston, the Scheme Secretary, as follows:

    Email:

    SCPFtrustee@shell.com

    Write to : Amanda Burston, Scheme Secretary, Shell Pensions Trust Ltd, Shell Centre, York Road, London SE1 7NA

  • SOCPF Scheme Secretary/Trustee

    If you have a query you would like to raise with the Trustee that is not covered by the Pensions Administration Team, please the Scheme Secretary, as follows:

    Write to: Secretary to the Trustee Board, Shell Trust (Bermuda) Limited, 3rd Floor, Continental Building, 25 Church Street, Hamilton HM 12, Bermuda.

  • What if I have a complaint?

    Most problems are straightforward and can easily be sorted out. If you have a complaint, you should in the first instance contact the Pensions Administration Team, they will try to resolve your problem in a timely manner.

    If the problem is not resolved to your satisfaction, you may make a formal complaint to the Trustee under the Trustee’s Internal Dispute Resolution Procedure (IDRP).

    SCPF Internal Dispute Resolution Procedure

    SOCPF Internal Dispute Resolution Procedure

    This procedure explains how to make a formal complaint and the next steps to take if dissatisfied with the outcome of the IDRP.

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