Contact Us
We are here to answer your queries. Simply contact our team using the details below.
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For benefit information
If you have any queries about your pension you should contact the Pensions Administration Team. you should contact the Pensions Administration Team if you have any queries about your pension
Email: UK-PensionsAdmin@shell.com
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SCPF Scheme Secretary/Trustee
If you have a query you would like to raise with the Trustee that is not covered by the Pensions Administration Team or Pensions Advisory Unit, please contact Amanda Burston, the Scheme Secretary, as follows:
Email:
Write to : Amanda Burston, Scheme Secretary, Shell Pensions Trust Ltd, Shell Centre, York Road, London SE1 7NA
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SOCPF Scheme Secretary/Trustee
If you have a query you would like to raise with the Trustee that is not covered by the Pensions Administration Team or Pensions Advisory Unit, please the Scheme Secretary, as follows:
Write to: Peter Borland, Secretary to the Trustee Board, Shell Trust (Bermuda) Limited, 3rd Floor, Continental Building, 25 Church Street, Hamilton HM 12, Bermuda.
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What if I have a complaint?
Most problems are straightforward and can easily be sorted out. If you have a complaint, you should in the first instance contact the Pensions Administration Team, they will try to resolve your problem in a timely manner.
If the problem is not resolved to your satisfaction, you may make a formal complaint to the Trustee under the Trustee’s Internal Dispute Resolution Procedure (IDRP).
SCPF Internal Dispute Resolution Procedure
SOCPF Internal Dispute Resolution Procedure
This procedure explains how to make a formal complaint and the next steps to take if dissatisfied with the outcome of the IDRP.