Contact us

If you have any queries about your pension you should contact the Pensions Administration Team.

Please keep us updated and remember to let us know if your personal details change (for example, if you move house or your bank account changes). You can download a Change of Personal Details Form or request one from the Pensions Administration Team.

Email: UK-PensionsAdmin@shell.com

Telephone: +44 (0)20 7934 1190

Write to: Pensions Administration Team, Trustee Services Unit (TSU), Shell International Limited, Shell Centre, London SE1 7NA

If you have a query you would like to raise with the Trustee that is not covered by the Pensions Administration Team, please contact Amanda Burston, the Scheme Secretary, as follows:

Email: SCPFtrustee@shell.com

Write to:

Amanda Burston, Scheme Secretary, Shell Pensions Trust Ltd, Shell Centre, York Road, London SE1 7NA

Most problems are straightforward and can easily be sorted out. If you have a complaint, you should in the first instance contact the Pensions Administration Team. They will try to resolve your problem in a timely manner.

If the problem is not resolved to your satisfaction, you may make a formal complaint to the Trustee under the Trustee’s Internal Dispute Resolution Procedure (IDRP). This procedure explains how to make a formal complaint and the next steps to take if dissatisfied with the outcome of the IDRP.