Contact us
We are here to answer your queries. Simply contact our team using the details below.
For benefit information
For benefit information
If you have any queries about your pension you should contact the Pensions Administration Team.
Please keep us updated and remember to let us know if your personal details change (for example, if you move house or your bank account changes). You can download a Change of Personal Details Form or request one from the Pensions Administration Team.
Email: UK-PensionsAdmin@shell.com
Telephone: +44 (0)20 7934 1190
Write to: Pensions Administration Team, Trustee Services Unit (TSU), Shell International Limited, Shell Centre, London SE1 7NA
Scheme Secretary/Trustee
Scheme Secretary/Trustee
If you have a query you would like to raise with the Trustee that is not covered by the Pensions Administration Team, please contact Amanda Burston, the Scheme Secretary, as follows:
Email: SCPFtrustee@shell.com
Write to:
Amanda Burston, Scheme Secretary, Shell Pensions Trust Ltd, Shell Centre, York Road, London SE1 7NA
What if I have a complaint?
What if I have a complaint?
Most problems are straightforward and can easily be sorted out. If you have a complaint, you should in the first instance contact the Pensions Administration Team. They will try to resolve your problem in a timely manner.
If the problem is not resolved to your satisfaction, you may make a formal complaint to the Trustee under the Trustee’s Internal Dispute Resolution Procedure (IDRP) (PDF, 56 kB). This procedure explains how to make a formal complaint and the next steps to take if dissatisfied with the outcome of the IDRP.
