Contact us

If you have any queries about your pension you should contact the Pensions Administration Team.

Email: UK-PensionsAdmin@shell.com

Telephone: +44 (0)20 7934 1190

If you have a query you would like to raise with the Trustee that is not covered by the Pensions Administration Team, please contact the Scheme Secretary, as follows:

Email: SI-STB-Trustee@shell.com

Write to:

Secretary to the Trustee Board, Shell Trust (Bermuda) Limited, 3rd Fl, Continental Building, 25 Church Street, Hamilton HM 12, Bermuda.

Most problems are straightforward and can easily be sorted out. If you have a complaint, you should in the first instance contact the Pensions Administration Team. They will try to resolve your problem in a timely manner.

If the problem is not resolved to your satisfaction, you may make a formal complaint to the Trustee under the Trustee’s Internal Dispute Resolution Procedure (IDRP). This procedure explains how to make a formal complaint and the next steps to take if dissatisfied with the outcome of the IDRP.