What if my personal details change?

Registering your email address

When you register your email address with the Trustee, it means you will receive up to date information about the SCPF and we can contact you quickly and efficiently if we need to.

How do I register my email address?

Just click on the following link and input your details: https://sp.pensioncomms.info/

Note: For security purposes, you will need your unique registration pin.

Where can I find my unique pin?

If you received a paper copy of the 2019 annual newsletter “the Source”, the covering letter included your unique pin. Also, if you are a deferred member, your unique pin was included on your 2019 annual Benefit Statement. Alternatively, you can email the administration team UK-PensionsAdmin@shell.com who can confirm your unique pin for you.

How do I know if I have already registered my email address?

If you are already receiving email messages from us, for example notification of the 2020 pension increase or the online version of the annual Newsletter “the Source”, then we already hold your email address on your personal record. Please keep us updated if you change your email address in the future by completing a Change of Personal Details Form.

But what if do not have an email address?

While we encourage everyone to register their email address, we understand that not everybody has access to the internet, and we will continue to contact you in the normal way.

You can complete a Change of Bank Form or Change of Personal Details Form.

It is important that you keep us informed of any changes to your bank or address to ensure that your pension payments are made correctly and any correspondence is sent to the correct address.

Please note that the Pensions Administration Team cannot accept changes of address notified by telephone or email.

If your marital or partnership status changes, you can complete a Change of Personal Details Form, so that the Trustee is aware of your current Qualifying Spouse. If you are in receipt of a Total Incapacity Pension or a Partial Incapacity Pension, you should also update your SCPF Death Benefit Form for Incapacity Pensioners.